Returns & refunds

Draft. This text is a working draft pending review by counsel. It has not been approved by an attorney.

We are a small shop and would rather sort a problem out than argue about it. This page says what you can bring back, for how long, and how the money comes back to you. It sits alongside our terms, and nothing here limits any right you have under Florida law that cannot be limited.

Merch

Tees, hats, wax, leashes, fins and the rest of the shop case:

• Unused and unworn items can be returned within 14 days of purchase, with the receipt, in the condition you bought them — tags on, packaging unopened.
• Final sale: opened wax, leashes and fins that have been used, anything sold as sale or clearance, and gift cards.
• Faulty items can be brought back within 30 days for an exchange or a refund, whether or not they have been used.
• The refund goes back to the way you paid, or as store credit if you prefer.

Returning something we shipped

• The same rules apply to an online order as to one bought in the shop: unused and unworn items within 14 days of delivery, faulty items within 30 days.
• Start a return from your order page — the link is in your order email — or text (910) 650-3041. Please wait for our reply before posting anything: we’ll email you where to send it.
• If you changed your mind or ordered the wrong size, return postage is yours and the original shipping is not refunded.
• If it arrived faulty, or we sent the wrong thing, we send you a prepaid label and refund the original shipping too.
• Once it reaches us and we’ve checked it, we refund the items and their sales tax to the card you paid with. You can also bring an online order back to the shop instead.

Rentals

• Cancel before pickup and you pay nothing; anything you paid in advance is refunded in full.
• If we cancel — dangerous conditions, a board that has become unavailable, or a rider we judge is not fit to go out — you pay nothing and anything paid is refunded in full.
• Once you have taken the board, the rental is not refunded if you bring it back early or do not use it.
• Charges for loss or damage are covered by the terms under the card we keep on file, not by this page.

Used boards

Used boards are sold as they are, with their condition and dings described on the listing, and please look a board over before you buy it. A used board is final sale. The one exception: if the board has damage that its listing did not describe and that you could not reasonably have seen, bring it back within 7 days, unridden since you noticed, and we will refund it or put it right.

Repairs

• Work done to a price you approved is not refunded because the repair is visible — the terms explain that a repair usually is.
• If a repair fails because of our workmanship within 30 days of collection — a patch lifting, a seal letting water in — we redo it free. That does not cover new damage.

How to ask

Email waves@8flagssurfsupply.com or call or text (910) 650-3041, or bring the item to the shop on a weekend. An approved refund is issued within 5 business days. How long it then takes to show on your statement depends on your bank, usually 5 to 10 business days.